Duration - 12 hours
|
Level -
Last Updated Jun 2025
Target Audience
Suggested Certification
Hands on Labs
Course Code
In this course, you will learn how to use Copilot for Dynamics 365 and Copilot in Power Platform, that provide interactive, AI-powered assistance across various business domains, such as sales, marketing, customer service, operations, and supply chain. You will discover how Copilot can help you optimize your business performance by providing you with insights, suggestions, and actions based on natural language processing and generative AI.
Introduction to Microsoft Power Platform Copilot
Transform low-code development with Power Apps Copilot
Human-agent collaboration with agent feed
Automate smarter than ever before with Power Automate Copilot
Build Next-generation agents with Microsoft Copilot Studio
Build websites faster with Copilot in Power Pages
Move from data to insights faster with Copilot in Power BI
Responsible use of AI
Setting up lab environment
Building a canvas app for a real estate solution with Copilot in Power Apps
Automating the approval process for a real estate showing using Copilot
Building an agent in Microsoft Copilot Studio with the new AI capabilities
Process ingestion and process analytics with Copilot in Process Mining (preview)
Creating an AI-generated site, webpage using Copilot and adding other components to pages
Introduction to Microsoft Dynamics 365 Copilot
Modernize customer support with Copilot in Dynamics 365 Customer Service
Deliver exceptional service with Copilot in Dynamics 365 Field Service
Introduction to Microsoft 365 Copilot for Service
Introduction to Microsoft 365 Copilot for Sales
Improve sales productivity with Copilot in Dynamics 365 Sales
Solving customer issues faster with Copilot in Dynamics 365 Customer Service
Creating, scheduling, and viewing work orders in Outlook using Copilot in Field Service
Creating and deploying a custom agent with Microsoft 365 Copilot for Service
Composing emails, viewing email summary and opportunity summary in Outlook using Copilot for Sales
Using Microsoft 365 Copilot for Sales app in Microsoft Teams and using conversation intelligence dashboard (preview)
Deliver personalized customer experiences with Copilot in Dynamics 365 Customer Insights
Improve productivity with Copilot in Dynamics 365 Supply Chain Management
Introduce Copilot capabilities in Dynamics 365 Finance and Project Operations
Introduction to Finance agents (preview)
Produce AI-generated product descriptions with Copilot in Dynamics 365 Business Central
Creating segments with Copilot for Customer Insights - Data (preview)
Designing and styling emails with AI-assisted themes using Copilot in Customer Insights - Journeys
Creating AI-Assisted customer journey with Copilot in Customer Insights - Journeys
Configuring and using Copilot in Dynamics 365 Business Central
Using Finance agents in Microsoft 365 Outlook (Preview)
